Guides

Explains how to get started, how to unlock bikes and how to park them

Oskar avatar Trondheim Bysykkel avatar Martina avatar
13 articles in this collection
Written by Oskar, Trondheim Bysykkel, and Martina

Why hasn't the trip ended? The bike is delivered

Troubleshooting when not getting a confirmation in the app
Oskar avatar
Written by Oskar
Updated over a week ago

Why do I get a message saying that my bikes isn't delivered, I got confirmation in the app?

The reason you're getting asked to park your bike again
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Written by Oskar
Updated over a week ago

Getting started with Trondheim City Bike!

How to set up a subscription and use the city bikes
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Written by Oskar
Updated over a week ago

How do I unlock a city bike?

A thorough rundown of how to unlock city bikes
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Written by Oskar
Updated over a week ago

What's on my profile

The information you can see and edit
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Written by Oskar
Updated over a week ago

How do I park a bike?

A thorough rundown of how to park a city bike
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Written by Oskar
Updated over a week ago

Found a lost city bike?

What you can do if you find a city bike laying around
Martina avatar
Written by Martina
Updated over a week ago

How long are the stations open?

Opening hours for the city bikes
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Written by Martina
Updated over a week ago

Can I unlock two bikes with the same subscription?

Answers and what you can do
Martina avatar
Written by Martina
Updated over a week ago

How long can I use a bike?

An explanation of the rental time and extended rental
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Written by Martina
Updated over a week ago

I've received a gift card, how do I redeem it?

How to activate your value code
Trondheim Bysykkel avatar
Written by Trondheim Bysykkel
Updated over a week ago

How to report a broken bike

Did you get a broken or damaged city bike? You can report this directly in the app
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Written by Martina
Updated over a week ago

Location services for the app

How to make the app show your actual position
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Written by Martina
Updated over a week ago